Account & privacy
How do I find my identifier (login) and/or my password to connect?
To find your username (login) and/or password for your account on NeroGiardini, nothing could be simpler:
- Go to the home page of the site
- In the ribbon located at the top right of the home page, click on "Login"
- In the “Connection” window, click on “Forgot your password?
- Enter your email address and click confirm. You will receive an email containing your login information and a link allowing you to create a new password. Don't forget to also check your unwanted emails, it could end up there.
Why create an account on NeroGiardini?
Having an account means that you have privileged access to your personal information on the site. Thanks to your account, you can easily answer the following questions:
- Where is my order ?
- What orders have I already placed?
- How can I easily return a purchased product?
Your account information is also used to identify you on the site (necessary to place an order) and give you exclusive benefits.
Finally, the information provided allows a fast and efficient processing of your orders: delivery and billing address, contact email...
Is my personal information protected and secure?
The personal information you provide is only used in the context of your commercial relationship with NeroGiardini shoes. They are never communicated to third parties or resold.
The banking information that you communicate to buy is never in our possession. All transactions are processed (and certified) by trusted third parties, such as:
- Shopify Payment, specialist in processing and securing online payments.
- Paypal, an internationally recognized online payment solution enjoying the status of a banking organization
How can I change/update my personal information?
You can easily update your information:
- Click on your first name in bold, present in the menu at the top of the site
- Modify the desired information and click on "Update address" to validate
How do I unsubscribe from the newsletter or change the email where it is sent?
If you no longer wish to receive our newsletter (which includes exclusive information and NeroGiardini promotions), you can simply unsubscribe via the newsletter:
- Click on the link at the bottom of the newsletter
- Confirm your unsubscription once on the site