Cart & order

Are the additions to my cart saved from one visit to the next?

On the NeroGiardini website, from one visit to another your items added to your shopping cart are kept if you are logged into your account. You can therefore leave the site at any time and come back later to finalize your order.

How is an order placed?

Have you found the pair of shoes of your dreams in our catalogue? Congratulation ! Woman, man, we believe that our shoes and fashion accessories will bring you full satisfaction. To validate your order, nothing could be simpler:

  • Click "add to cart" on the page of the product you want to order.
  • Continue shopping or click "Checkout".
  • Follow the simple instructions of our 5-step ordering process:
    1. Check your basket (summary of your purchases).
    2. Identify yourself (existing customer) or create your account (new customer).
    3. Enter billing details.
    4. Enter delivery details (if different from billing); also choose the desired delivery method.
    5. Select the payment method you want to use to pay for your purchases.
    6. Validate the summary of your order. You will proceed to online payment to pay for your order if this is the payment method you have chosen.

You will receive a confirmation email containing your entire order.

How can I follow the progress of my order?

At NeroGiardini, tracking the progress of your fashion shoes and accessories orders is very easy:

  1. Once connected to our site, click on your first name, present in the menu located at the top of the site.
  2. The "order history" table gives you access to all the information relating to your past and current orders.

Can I modify my order once it is finalized?

Changing an order placed with NeroGiardini is not possible. In case of error, you can cancel the order placed or contact us for any modification request.

Can I cancel my order?

You can cancel an order placed on NeroGiardini by following these steps:

  1. Once connected to our site, click on your first name, present in the menu located at the top of the site.
  2. In the order history table, you can click on:
    • the order number (column No) or the icon (column Actions). In the order display window, click on “cancel order”.
    • on the icon (Actions column) to cancel the command.

Insert a possible comment on the reason for your order cancellation to help us improve our services and confirm your cancellation request.

What if I don't receive my order?

NeroGiardini goes to great lengths to ensure your order arrives on time and in the best possible condition. However, we do not support package delivery most of the time. This is entrusted to external service providers such as:

  • BPost
  • Mondial Relay

In case of non-receipt of a package after 7 days, you can initiate this procedure:

  1. Have your delivery number ready and contact the service you have opted for: BPost or Mondial Relay.
  2. In case of difficulty, we are at your disposal to help you.

How to benefit from a promotional offer?

Do you have a promo code? Congratulation ! To take advantage of it, it's very easy:

  1. Surf our site and find the item you like in our Women's, Men's, Children's or Accessories sections.
  2. Once your basket is filled, click on “place my order”.
  3. In the "promo code" area, enter the code of your promotional offer.